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Enable Instagram Access to DMs

If you're seeing the message "Instagram account has disabled access to DMs." after you've integrated your Instagram, then here's how to solve it.

This is to help troubleshoot the issue of Instagram's access to DM's being disabled. You would see this message after you've integrated your Facebook & Instagram account in the Integrations section: 

If you're not even sure how to get here, please check out the help article Connecting Facebook and Instagram to Use GoalGetters as an Autoresponder

Here's a help article from Instagram on how to enable access to DM's. 

In short, you go to the three lines from your profile >  Message & Story Replies > Message Controls > and toggle the switch for "Allows Access to Messages" ON. I believe this can only be done for mobile. Please see a screen recording I took from my phone for a demonstration below: 


 

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